These terms govern use of the TwelveSpec website and purchases from TwelveSpec, a trade name of MCALCO GROUP LLC. A written quote, proposal, statement of work, proof approval, purchase order, or contract may include additional terms. If terms conflict, the signed project-specific agreement controls.
Quotes and orders
Quotes are based on the specifications, quantities, materials, finishes, schedules, and delivery details provided and remain valid for the period stated. An order begins only after required approvals and payment or credit arrangements are accepted. Taxes, freight, rush charges, installation, permits, and third-party fees are included only when stated.
Customer responsibilities
You are responsible for accurate specifications, delivery information, timely decisions, and content supplied to us. You represent that you have permission to reproduce all submitted names, logos, trademarks, images, text, and other materials. We may decline content or work that appears unlawful, unsafe, infringing, deceptive, or outside our capabilities.
Proofs and production
Digital or physical proofs are provided when stated. Approval authorizes production and confirms content, spelling, dimensions, placement, colors, quantities, and other visible specifications. Changes after approval may require revised pricing and schedules. Screen displays and production processes can create reasonable variations in color, material, texture, position, and finish.
Quantities and substitutions
Custom manufacturing may produce customary overruns or underruns when disclosed in the quote. Equivalent materials or production methods may be proposed if availability changes; material substitutions requiring a meaningful specification change will be submitted for approval.
Payment
Payment timing is stated in the applicable quote or checkout. Deposits, retainers, progress payments, and final balances may be required. Past-due amounts may delay production, delivery, account access, or future work. Customers remain responsible for authorized charges, applicable taxes, and agreed collection costs to the extent permitted by law.
Intellectual property
You retain rights in materials you supply. Unless otherwise agreed in writing, TwelveSpec retains rights in its original concepts, working files, templates, production methods, and unused designs. Final usage rights and editable-file delivery are limited to those expressly included in the project agreement.
Events and third parties
Corporate event services may involve venues and independent vendors with separate rules, deposits, availability, and cancellation terms. TwelveSpec is not responsible for a third party’s acts or omissions beyond the extent required by law, but will reasonably assist in resolving issues within the agreed scope.
Disclaimers and limitation
Services are provided subject to the specifications accepted for each project. To the fullest extent permitted by law, TwelveSpec is not liable for indirect, incidental, special, or consequential damages. Any aggregate liability arising from a project will not exceed amounts paid to TwelveSpec for the affected project, except where limitation is prohibited by law.
Governing law
Texas law governs these terms without regard to conflict-of-law rules. Before filing a claim, the parties agree to make a good-faith effort to resolve the matter through written notice and direct discussion.
Contact
Questions may be sent to hello@twelvespec.com.